Features / Exceptions
Feature deep dive
Exceptions & supplier accountability
DSCSA failures are operational events—not inbox noise. TracePharma assigns, tracks, and documents exceptions from first detection through supplier correction. Covers inbound receive issues and outbound ship problems.
Structured exception handling
- ✓ Reason codes for missing 3T, serial mismatches, VRS failures, ACK timeouts, and more—so every failure type has a defined next step.
- ✓ Assignment, status, resolution notes, and audit history—so compliance leads see who owns each open issue.
- ✓ In-app playbook guidance for common scenarios—so receiving clerks know whether to quarantine, call the supplier, or escalate.
Supplier correction loop
- ✓ Send correction requests to trading partners from the exception view.
- ✓ Optional auto-send when new exceptions are created.
- ✓ Tenant setting to control automatic supplier outreach.
Partner risk scoring
- ✓ 30-day verification failure rate per trading partner.
- ✓ Elevated risk badge when failure rate exceeds threshold.
- ✓ Helps prioritize wholesaler conversations and file quality reviews.
Notifications & webhooks
- ✓ Email owners when new exceptions are created.
- ✓ HTTPS webhooks for exception.created events to your middleware.
- ✓ Pairs with verification webhooks for closed-loop integrations.
Explore other capabilities
Walk through an exception end-to-end
Request a demo—from inbound mismatch or VRS failure to supplier correction, mapped to your escalation process.